Privacy Policy

Last Updated: 2025-04-28

1. Introduction

Compass ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Profile Information: You may provide additional information such as profile picture, preferences, and favorite attractions.
  • Communications: When you contact us or respond to surveys, we collect the information you provide in those communications.
  • Phone Number: If you enable SMS notifications, we collect your phone number to send you text message alerts.

2.2 Information We Collect Automatically

When you use our Service, we may automatically collect certain information, including:

  • Device Information: Information about your device, including IP address, device type, operating system, browser type, and mobile network information.
  • Usage Information: Information about your use of the Service, such as the pages you visit, the time and duration of your visits, and the actions you take within the Service.
  • Location Information: With your consent, we may collect precise location information from your device to provide location-based services.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and preferences.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service
  • Create and manage your account
  • Send you alerts and notifications about wait times, Lightning Lane availability, and other park-related information
  • Respond to your comments, questions, and requests
  • Send you technical notices, updates, security alerts, and support and administrative messages
  • Monitor and analyze trends, usage, and activities in connection with our Service
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience with the Service
  • Process and deliver contest entries and rewards

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.
  • Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Protection of Rights: We may disclose your information to protect the rights, property, or safety of Compass, our users, or others.

5. Communication Preferences and Your Choices

Messaging Consent and Management

When you create an account with Compass, you provide consent to receive communications from us through various channels. You have the following options to manage these communications:

5.1 Notification Preferences

You can manage your communication preferences through the "Notification Settings" page in your account settings. This allows you to:

  • Enable or disable specific notification channels (email, SMS, push notifications)
  • Customize notification frequency (immediate, hourly, or daily)
  • Set quiet hours during which non-urgent notifications will not be sent
  • Choose which types of notifications you want to receive

5.2 Opt-Out Options

You can opt out of receiving specific types of communications from us at any time by:

  • Adjusting your settings in the "Notification Settings" page
  • Following the unsubscribe instructions in any email we send
  • Replying "STOP" to any SMS message we send
  • Disabling push notifications through your device settings

Note: Even if you opt out of marketing communications, we may still send you service-related communications, such as those about your account or changes to our terms and policies.

6. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error-free.

8. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information as soon as possible.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to delete your personal information
  • The right to object to or restrict the processing of your personal information
  • The right to data portability

To exercise any of these rights, please contact us using the contact information provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service prior to the change becoming effective. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of such changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

[email protected]

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